Frequently Asked Questions about Windshield and Auto Glass Replacement

Q. Will my insurance company pay for my new windshield?
A. Yes, if you have full coverage (comprehensive). Your only out-of-pocket expense is your comprehensive deductible, which in most cases is between $0-$100. If you think your deductible is higher than $100, be sure to confirm that you are not confusing your "collision" deductible with your "comprehensive" deductible, as collision deductibles are usually higher, but not applicable to windshield repair or replacement.

Q. Will AAA Glass bill my insurance for me?
A. Yes. We will handle all necessary paperwork and billing directly with your insurance company. We take care of the hassle involved with windshield replacement so you don't have to.

Q. Will my insurance rates go up if I get my windshield replaced through my insurance?
A. No, windshield replacement falls under the "comprehensive" portion of your insurance rather than the "collision" portion. A cracked windshield does not reflect your driving ability and has no bearing on your level of risk to the insurance company. Therefore, the windshield repair or replacement of your car will not influence your insurance premiums.

Q. Will you install Auto Glass that is the same quality as I have in my vehicle right now?
A. Yes. We use high quality auto glass from Original Equipment Manufacturers (OEM) such as PGW, Pilkington, Mopar, Carlite, and Guardian.

Q. How long does it take to replace my windshield?
A. We can complete most vehicles in approximately 1 hour. However, we highly recommend that you refrain from driving your vehicle for 2-3 hours (varies with humidity, temperature and type of urethane) after the installation is complete to ensure proper curing of the urethane seal. Your technician can provide the best estimate of a safe drive-away time on the day of your installation, based on current conditions and materials used.

Q. Can you replace my Windshield or Auto Glass if it’s raining?
A. In order to provide mobile Auto Glass service during inclement weather, we will need suitable shelter (such as a carport, garage, parking garage etc.) from precipitation. If shelter is unavailable at your location on a rainy day, we will gladly re-schedule your appointment for a more appropriate time or bring the vehicle to our shop and deliver it back to you.

Q. If I need a door, back, side, or vent glass replaced other than windshield, can you do that?
A. Yes, We sell and service all auto glass parts: door, vent, back, quarter, etc.
For more information or if you have any additional questions, simply call us at 318-323-5554.

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